At Alarbata, we strive to ensure your satisfaction with every lace and bag purchase. Below is our comprehensive policy for returns, cancellations, and refunds:

1. REFUND ELIGIBILITY, TIMEFRAMES, & RETURN/REPLACE REQUEST PROCESS

  • Timeframes: Refunds will be processed once the returned product is received at our address. Processing time is 1-2 business days.
  • Return/Replace Request Process:
    • Contact us via email at store.alarbata@gmail.com or phone at +91 9757037800 within 6 hours of placing the order.
    • Customers must bear the return shipping costs.
    • Refunds will be issued after the product is received and inspected.

2. NON-REFUNDABLE/NON-CANCELLABLE PRODUCTS OR SERVICES

  • Non-Refundable Items: No refunds or exchanges are provided for incorrect purchases once the fabric/lace has been cut.
  • Advisory: Customers should order a paid sample or contact us before purchasing if unsure about color, pattern, weight, or style. Color may vary due to different monitor/screen settings.

3. CANCELLATION PROCEDURES, FEES, AND REQUIREMENTS

  • Procedures: Cancel within 6 hours if the fabric/lace is not cut.
  • Notification: Email, phone, or text.
  • Fees: No cancellation fees within the specified timeframe.

4. RETURNS, CANCELLATIONS, AND EXCHANGES

  • Returns, Cancellations, and Exchanges
    • Cancel or change orders within 6 hours if the fabric/lace is not cut.
    • Contact via email, phone, or text message.
  • Defective Items
    • Report defective items with a box opening video immediately upon receipt.
    • Must be reported on the same day of delivery.
    • Our Customer Service Team will verify and take appropriate action.
  • Force Majeure
    • Not liable for delays or failures due to events beyond our control (e.g., strikes, natural disasters, government actions).
    • Obligations suspended during such events, with efforts to fulfill them once resolved.
  • Communication
    • Primarily electronic via email or website notices.
    • By using our website, you agree to electronic communication for all contractual purposes.
    • For assistance, contact us atstore.alarbata@gmail.com or +91 9757037800.